Natuzzi Italia Madison Ave. - New York, New York

Paul G.

Very unhappy with Natuzzi and the company they use for stain protection (Serveco).

First off, I have 2 of the same couches from Natuzzi (the iago). I love the first couch. We got it in a great thick fabric and it's been great to use.

We purchased a 2nd couch on a special discount based on it coming with a microfibre fabric which was supposed to be their most stain resistant fabric. This was reiterated to us from the sales team and an important aspect of our decision. We also purchased the fabric warranty from Natuzzi through their partner Serveco. We were told that this would cover all stains up to 5yrs and they would come out and address any issues within 30 days.

This is where the problems began.

We received the couch at the end of December. The microfibre stains easily. It also is a magnet for picking up hair, showing dust, etc. I can deal with those issues but the staining is a real problem. Drop a crumb on the couch and try to wipe it and you end up with a blotch. We tried to clean this with a damp paper towel and that left a small ring.

So, we put in a service request and were told that they would not accept the request without a contract number.

That led us to a 6wk process of going back and forth with Natuzzi sales rep and Serveco to try and get a copy of our contract. Serveco stated that is should have been handed to us on delivery and they cannot help any further. Natuzzi stated that the did not know what contract that Serveco was referring to. I have countless emails back and forth and phonecalls until I told the Natuzzi rep that I was going to write a bad review unless I got a response. I was then finally sent a contract from Serveco on Feb 28.

I was then told by Serveco that they would not fix the issue because as stated in the contract (the one I never received) I was supposed to clean the stain with a clean DRY cloth and I used a clean DAMP cloth. So, the claim is not allowed.

To be clear, Serveco states that they cover all stains including Liquid marks, rings, or household heat marks. So, if I spilled water on the couch that would be covered but because I used a damp cloth to wipe up a stain it is not covered.

When the supervisor from Serveco called me today to explain why they were not covering the stain, I called out that I had another stain on a different part of the couch and would submit that as a ticket. She then informed me that that would be an accumulated stain and that was not covered. How they determine a regular stain vs. an accumulated stain is beyond me.

This is a terrible service company going to ridiculous lengths when they simply could send somebody over to take care of the stain. I paid $800 for that contract and close to 15K overall for the couch.

Natuzzi - you should not work with this company, you should not claim that your microfibre material is easy to clean and you should not take 6-8 weeks to help resolve a simple matter for a repeat customer who has spent many thousands of $$$ on your product.

Serveco - you suck.

Angelo T.

Un tocco del Bel Paese a NYC, ed è stato un piacere vedere le vetrine di prodotti d’eccellenza italiani. Consiglio una visita.

Timothy S.

Heather was helpful over the phone giving me information for possible sofa repair. The next day I stopped in at the showroom and I received excellent service from Anna showing me some possibilities for a replacement sofa. I've have shopped Natuzzi before, buying one of their sofas 16 years ago from Bloomingdales. Excellent service and beautiful furniture. Visit their showroom and see what's available.

Jessica

We ordered a leather sofa in August and we were advised it would be ready by early November. However when we checked with the store in mid November they couldn't even locate the stock. They are still investigating where-about is this sofa and the reason for the delay. I can't believe this is the purchase experience with a premium international brand like Natuzzi.

Terri S.

Do not buy a sofa that is natuzzi. My first sectional lasted 20 years. A few years ago bought a new one. It is an expensive piece of junk. The whole couch fell in within a year. They came and fixed it. Six months later happened again. Called to hear i am out of warantee. Bottom of the couch has a zipper when unzipped it is made like a beach chair with straps but zipper to small to refill seats.
As i said expensive piece of junk!!!!

Thomas K.

We have a Natuzzi with 3 recliners under warrantee. One motor failed. We contacted Natuzzi 3 months ago and still have not received the repair because Natuzzi in Italy has not shipped the parts. They cannot provide a tracking number and they admit that the parts have not been shipped yet.
BEWARE of relying on Natuzzi for warrantee service!!

Aleksandrs L.

Great products, but it takes much longer if custom-made and they aren't always on top of things: ordered three pieces - waited 6 months only to find out it was no longer produced my manufacturer

Dally P.

Drove all the way here from Long Island yesterday to find a sign saying they are closed when online or says they open 12 to 5 on Sundays. Please update so people dont waste their time and money.