CB2 - New York, New York

Maria J. F. J.

Buen diseño
Buen precio
Tendencias de diseño actuales.
Excelente sitio para amoblar tu casa. La tienda online también es muy buena.
Tiene Miles de accesorios perfectos para decorar dando calides con buen presupuesto

Graciela B. S.

Me encanta este lugar con artículos de diseño y decoración para la casa muy cancheros!!! Amo recorrer cada rincón.

Iraksito T.

Excelente diseños, me encantaron

Faride B.

Los precios muy elevados

Iris P.

Lo mejor en outlet!

Mandeep S.

Bought wine glasses online and did an in store pick up. A WEEK later I brought the wine glasses back. One of them had a chip which from the other reviews seems like an issue that is not checked for quality control. But I also decided I didn’t like the glasses as they were cheap feeling.

The older gentleman named Will or Bill was extremely rude. When asked why I was returning I said it was because I didn’t like the quality of the glass and he remarked “well they’re not crystal” okay? And? Then he refused to do the return because I had removed the stickers from the glasses saying it’s part of their return policy. I pulled up the return policy from their website and asked where that was written, his response was a smug “well they can’t write everything in there.” So I’m supposed to read your mind? Or just magically know this I asked how we were supposed to know if we were never told and it wasn’t written anywhere and he goes “you live and you learn.” And proceeds to say “you’ve obviously never worked in retail before”. In fact I HAVE. And at a store with a similar price point during which I would’ve never spoken to anyone in that smug of a tone.

Ultimately I asked for a manager and she was “generous” enough to do a gift card but that should’ve never been the case. The only reason I accepted this is because I intended on purchasing crate and barrel wine glasses anyway but I would’ve absolutely done a chargeback at this ridiculous return policy and encourage others to as their customer service is a process of them insulting you and making you feel like they’re doing you some giant favor.

What a way to insult your customers CB2. Bravo. Will never be shopping at CB2 again.

Alisa

I want to share my unfortunate experience with CB2. I recently ordered a set of beautiful champagne flute glasses online for in-store pickup because I wasn’t sure they would arrive in time for my Christmas dinner. When I went to the store, I also purchased flatware. The staff quickly handed me a bag with everything already packed. Trusting the professionalism of CB2, I didn’t think to open the packaging and check the items.

Unfortunately, when I got home, I discovered that one of the champagne glasses was broken. I had to make another trip to the store the next day to exchange the glass. While they replaced it, no one apologized for the inconvenience of me having to return or acknowledged the issue. Instead, I was told that it was my responsibility to check the product before leaving the store because they’re no longer responsible once I walk out the door. It was implied that I should feel grateful they even allowed the exchange.

To make matters worse, the replacement glass was handed to me wrapped only in paper—not in a box or with any additional protection. For a fragile item, this felt careless and added unnecessary stress as I tried to carry it home safely.

When selling delicate glassware, I believe it should be the store’s responsibility to carefully check items in front of the customer to ensure they are intact. A little extra care in packaging would go a long way, too.

Overall, the experience left me frustrated—not just because of the time wasted but also because of the dismissive attitude and lack of attention to detail. For a premium store like CB2, I expected much better service. I hope they take this feedback seriously and make improvements to how they handle fragile products and customer interactions.

Peixi K.

Went in there to get furniture for my new apartment and mostly had a decent experience with the other staff except for an extremely bad encounter with the manager Chrissie - she insisted we were refunded for shipping which they charged me twice for (I never got the receipt for the supposed second refund so I asked her to send the receipt on their end to me) she had a terrible attitude and was SO rude, I’ve honestly never been spoken to so rudely as a paying customer before. We spent $15000 to have to endure such appalling treatment. I was honestly disgusted. Never ordering from the store again, I rather place the order online or from a different company